Factor Support Network was founded by families with
hemophilia. We are committed to providing a wide range of quality
services to persons with hemophilia and the associated disorders.
DO YOU PROVIDE ALL FACTOR CONCENTRATES?
Yes, we do. We supply all brands of factor concentrate, based on
availability. You can be assured we will provide the product of your
choice in the size you prefer.
WHAT ARE YOUR CHARGES FOR THE VARIOUS PRODUCTS?
Charges for products are based on the AWP (Average Wholesale Price)
of the product. The insurers today establish prices. Additionally,
we negotiate with many insurance companies on an individual and
contract basis. In most instances the actual charge is less than the
AWP. Since we work with most insurers, we would be happy to discuss
the allowable rates of your particular insurance carrier.
WHAT ARE YOUR CHARGES FOR ANCILLARY SUPPLIES?
All supplies needed for infusions are provided at no additional
charge. See “Additional Services” section for a list of other items
available.
HOW DO I GET SUPPLIES? WILL I HAVE TO PAY ANY
DELIVERY CHARGES?
FSN
will supply all of your infusion related supplies with your factor
order. There is no charge for these supplies. Should you need
additional supplies before your next factor order, we will ship them
by FedEx within 3 days.
IF I NEED AN EMERGENCY DELIVERY, CAN I CONTACT YOU?
Yes. Our Pharmacists are always available to respond
to your needs 24 hours a day, 7 days a week.
After hours emergency
situations are handled through our on call service. Notify the
service of your emergency and they will connect you to our
Pharmacist, Nurse or the company President.
CAN I GET MY SUPPLIES IF I TRAVEL FOR WORK OR GO ON
VACATION?
Yes. FSN provides a convenient travel case for your
factor concentrate and supplies. Should you require additional
factor or supplies during an extended absence from home, FSN will
deliver directly to the location needed via Federal Express within
24 hours.
Destinations outside the U.S. may take a bit longer.
Simply call us with the address where you are staying and we will
get the delivery to you.
HOW DOES FSN HANDLE REIMBURSEMENT FOR FACTOR
CONCENTRATE?
FSN will prepare and submit all claims on your
behalf.
If your insurance company reimburses you directly, we
will arrange for the reimbursement to be directed to FSN.
HOW DO I DISPOSE OF THE NEEDLES?
FSN will provide you with variable sized Sharps containers for safe
needle disposal. They will be on a mail returned service.
WILL I HAVE TO SIGN A CONTRACT WITH YOU?
No, a contract will not be required. Should you select us, we would
initiate service upon your request. We believe that we must continue
to earn your business, and therefore if at any time you should
become dissatisfied with our service, you may terminate service
immediately.
IF I REQUIRE NURSING SUPPORT WITH MY INFUSIONS,
WILL YOU PROVIDE IT?
FSN has several nurses available to discuss your
personalized care plan. Should you require direct assistance with
an infusion, we are partnered with a Nationwide Nursing Service and
will arrange Home Health Care to assist you for infusion and
teaching. We also work closely with you and your treatment center
regarding the nursing support you require.
CAN I GET ORAL MEDICATION FROM FSN?
Yes. Most oral medications can be provided and we
will bill your insurance company directly. However, we do not carry
any controlled substance due to Interstate Commerce Laws.
HOW CAN I FIND OUT MORE ABOUT FSN?
We would be more than glad to visit with you and your family to
discuss our services. There is no obligation on your part and we
will not follow up with telephone calls unless notified by you.
DOES FSN PROVIDE ANY SCHOLARSHIP ASSISTANCE TO THE
HEMOPHILIA COMMUNITY?
Yes. FSN established a scholarship program in memory
of founders
Mike Hylton, Ron Niederman, and Millie
Gonzales. The scholarships are available for persons with bleeding
disorders and their immediate family members. It is intended for
post-secondary education at a college, university, trade or
technical school.
WHAT HAPPENS IN THE EVENT OF A RECALL?
As members of the Hemophilia Community,
we realize the importance of expedient notification in the event of
a recall. FSN has a system set up to contact you within 24
hours of any recall notice if we have dispensed the product to you.
We will utilize all available contact information to reach you 24
hours a day/ 7 days a week. FSN will also replace the product as
soon as possible and send you a Fed-Ex waybill to return the
recalled product to us. FDA regulation requires all recalled
products be returned to the manufacturer to be destroyed.
DOES FSN CONTACT THEIR PATIENTS ABOUT NEW
TREATMENTS?
When the manufacturers introduce a new product, one
of our Sales Representatives will contact you directly. We also
include brochures and newsletters in orders as they become
available.
HOW DO I ENROLL IN THE FSN PROGRAM?
You may contact us by calling our toll free number
(877) 376-4968. Our Marketing Director, Sandy Deierhoi will assign
one of our Client Services Representative’s in your area. We can
assure you a smooth transition with both your insurance company and
current vendor.
